At Sharkbb, we want to ensure that your online shopping experience is convenient, reliable, and hassle-free. If you’re not completely satisfied with your purchase, we’re here to help.
- Damaged or Defective Items: We offer a 7-day return policy for damaged or defective items. If you receive a product that is damaged or defective, please contact our customer support team within 7 days of receiving your item to request a return.
- Eligibility: To be eligible for a return, your item must be in the same condition that you received it, including all original boxes and accessories. Additionally, you’ll need the receipt or proof of purchase.
- Return Process: To initiate a return for a damaged or defective item, please contact our customer support team at firstname.lastname@example.org. They will provide you with the necessary instructions and address for the return.
- Refund: We will notify you once we’ve received and inspected your return. If the return is approved, you’ll be automatically refunded on your original payment method. Please allow 3-5 days for the refund to process.
- Exchanges: If you receive a damaged or defective item and need an exchange for the same item, please contact our customer support team, and they will guide you through the exchange process.
- Return Shipping: In the case of damaged or defective items, the cost of return shipping will be covered by us.
- Cancellation Policy: Orders can be cancelled within 24 hours of purchase. After this time frame, orders cannot be cancelled as they may have already been processed and shipped.
If you have any questions or concerns about our returns and exchange policy, please don’t hesitate to contact our customer support team at email@example.com.